Return & Refund Policy
At Whiteline, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This Return & Refund Policy explains the conditions and process for returns, refunds, and exchanges. By purchasing from Whiteline, you agree to the terms below.
Eligibility for Returns & Refunds
Products may be returned or refunded if they meet the following conditions:
The item must be returned within 7 days of delivery.
The product must be unused, undamaged, and in its original packaging.
Proof of purchase (order number or invoice) must be provided.
Products that are used, damaged, altered, or not in original condition are not eligible for return or refund.
Non-Returnable / Non-Refundable Items
Certain items are not eligible for return or refund, including:
Perishable goods (if applicable)
Customized or personalized products
Items marked as “Final Sale”
Return & Refund Process
To request a return or refund:
Contact our customer support team at:
info@whiteline.techie-digital.com
within 7 days of delivery.Provide your order number and reason for return.
Securely pack the item in its original packaging.
Ship the product to the return address provided by our support team.
Note: Return shipping charges are the responsibility of the customer unless the product received is defective or incorrect.
Approval & Processing
Once we receive and inspect the returned product:
Approved Refunds: Refunds will be processed within 7–10 business days to the original payment method.
Rejected Refunds: If the item does not meet eligibility criteria, the return will be rejected and shipped back to you.
Exchanges
Exchanges are allowed only if the product is defective or damaged. Please contact us immediately after receiving the item. Replacement products will be shipped after inspection of the original item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery.
Please provide clear photos and order details for faster resolution. Whiteline will cover the shipping cost for replacement or correction in such cases.
Refund Method
Refunds will be issued using the same payment method used at the time of purchase. Processing time may vary depending on your bank or payment provider. Whiteline is not responsible for any bank or transaction fees charged by your payment provider.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
